Choose the mosquito net that suits your situation, select size and colour and place the product in your shopping cart. Then complete the order.
After completing, you will immediately receive a confirmation e-mail.

Yes. Once you place an order with us, you will immediately receive a confirmation e-mail.
In this email you will find:

• an overview of your order
• your order number

If you have not received a confirmation, please check your spam folder or contact us.

Yes. The invoice will be sent automatically in a separate e-mail shortly after you place your order. Please also check your spam folder if necessary.

Orders placed before 11pm on weekdays are usually shipped the same working day.
In most cases, you will receive your order the next working day.

Yes. Once your order has been dispatched, you will automatically receive an e-mail with a track & trace link.

The delivery service usually tries again or delivers the parcel to a neighbour or a collection point. You can see exactly what the options are in the track & trace.

That is sometimes possible. Please email us as soon as possible, and we will immediately see what is still possible. Once an order has been sent, we can no longer make changes to the delivery address.

No. If you place multiple items in one order, you only pay shipping costs once. All items will be shipped together unless otherwise indicated.

No. Deconet.eu is a webshop without a physical shop. Collection is unfortunately not possible.

Yes. You have:

• 14 days reflection period after receipt
• then 14 days to return the product

The product must be unused, complete and neatly packaged.

Using the link below, we have easily bundled all return questions and instructions:
https://deconet.eu/nl/verzending-retourneren/

Return costs are at your own expense.

After receiving your return, we will refund the amount within a few working days using the same payment method.

Want to exchange your product? That is no problem at all. Order the correct product in our webshop and return the faulty product. However, you will bear the cost of returning the product yourself.

As long as the mosquito net has not been used and is returned complete, it may be returned according to the terms and conditions.

Our mosquito nets come with a hygiene sticker (seal).
This sticker is designed to establish whether a mosquito net has been put into use and to prevent misuse and hygiene risks.

Yes. You may unpack and view the mosquito net to judge whether:

• like the colour
• the material matches your expectations

Looking at the mosquito net is not considered use.

A mosquito net cannot be returned once it has been put into use, even one night falls under use.
Breaking the hygiene sticker is considered an indication of use, e.g. by hanging, sleeping or taking it with you when travelling.

A mosquito net is no longer considered new after use and can pose hygienic risks, such as lice or bedbugs.
To protect other customers and prevent misuse, used mosquito nets cannot be resold.

If in doubt, contact us first before hanging the mosquito net or breaking the seal.
We are happy to think with you.

The difference is in ease of use, not protection.

• Without door: simple, least chance of openings
• 1 door: easy entry
• 2 doors: useful for large beds

As long as all openings are properly closed, they protect equally well.

• Minimal fuss → no door
• Daily use → 1 door
• Large bed / 2 persons → 2 doors

No, we do not offer customised mosquito nets.
Our standard sizes fit perfectly in most situations.

You can pay securely with:

• iDEAL
• credit card (Visa and MasterCard)
• transfer
• Apple Pay
• Google Pay
• PayPal

We do not charge extra for credit card payments.

Yes. All payments are made via a secure SSL payment environment.

No. After completing an order, we cannot make adjustments to the invoice or VAT amount.
Invoices are created and sent automatically.

Before placing your order, please contact us at info@deconet.eu. Then we will be happy to see what is possible and avoid disappointments afterwards.

Yes. All products are covered by a 12-month warranty under normal use.

Please email us your order number, a short description and a photo if necessary.
Together, we look for a suitable solution.

Contact us directly and send a photo if possible.
We will resolve this nicely with you.

With a round mosquito net, the fabric circumference is most important, not the ring size.

• The fabric circumference determines whether the mosquito net fits
• The ring diameter determines how roomy and comfortable the mosquito net falls

Yes.

• A smaller ring makes for a steeper drop
• A larger ring creates a wider and more airy fall

This almost always comes through openings, not through the mesh.

Check:

• whether the mosquito net fits well on the bed or the floor
• whether the door is properly closed
• whether there were any openings during the day
• whether there was already a mosquito inside

Mosquitoes cannot crawl through the mesh.

• Polyester is light, strong and easy-care
• Cotton is natural and breathable
• Bamboo is extra soft and antibacterial

Yes. You can request free material samples.

Some mosquito nets can be washed at low temperature.
Always check the product information.

Mail us at info@deconet.eu.
We usually respond within one working day.

Yes, please do. Email us your situation and wishes, and we will think with you.